SupportOS

0 de 17 funciones lanzadas · 0 verificadas

• Unified inbox across email, chat, and form channels

  Estado no declarado

• Conversation threads with internal notes and assignment

  Estado no declarado

• Team collaboration with per-seat agent management

  Estado no declarado

• Team invitations by single-use e-mail link (admin-only, checked against the plan's agent limit)

  Estado no declarado

• Self-serve subscription management through the Stripe billing portal

  Estado no declarado

• Knowledge-base article builder

  Estado no declarado

• Public help center at /help with categories and search

  Estado no declarado

• Internal wiki mode for agent-only articles

  Estado no declarado

• AI triage classification (category, priority, sentiment)

  Estado no declarado

• AI-suggested replies agents accept, edit, or reject

  Estado no declarado

• Automatic routing by topic and workload

  Estado no declarado

• Self-service answers generated from knowledge-base content

  Estado no declarado

• Deflection tracking for answered conversations

  Estado no declarado

• Team metrics (first response, resolution time, volume)

  Estado no declarado

• AI metrics (suggestion accept rate, deflection rate)

  Estado no declarado

• Embeddable zero-dependency chat widget

  Estado no declarado

• i18n in English and Danish

  Estado no declarado